Warranty

Acebeam build flashlights to the highest standards and provide customers with a comprehensive and thoughtful service.
In the event of a warranty claim, customers should contact the authorized dealer or distributor from whom they bought their flashlight.
Acebeam provide dealers with the technology and parts to service our flashlights.

Warranty terms:
1. If the customer experiences any problems with an Acebeam product within 15 days of purchase, the dealer will replace that product.
2. If an Acebeam flashlight fails during normal use within a period of five years (60 months) of purchase, the dealer will repair or replace the flashlight with the same or similar model.
3. Acebeam flashlights enjoy a limited lifetime warranty – after 60 months the dealer will attempt to repair the flashlight for the cost of spare parts and shipping (i.e. no charge for labour).
Please note:
A: This warranty applies to Acebeam flashlights, headlamps, bike lights and camping lanterns, excluding lanterns with built-in batteries, purchased after 1 May 2016;
B:  Rechargeable batteries, battery chargers, bike mounts, filters, remote pressure switches and lanterns with built-in batteries are warranted for a period of one year (12 months) from date of purchase;
C: Products purchased before 1 May 2016 and special offers may have different warranty terms;
D: The warranty does not cover damage or failure caused by:
- Rough usage or operation which does not comply with the user manual or product specifications;
- Battery leakage;
- Unauthorized disassembly, repair or modification;
- Defects or damaged caused by factors outside of Acebeam’s control.
Warranty claims procedure:

Please return your Acebeam product to the dealer from whom you purchased it, together with a completed Acebeam warranty card, purchase invoice or receipt, and a description of the problem.
In the event that the dealer is unable to assist, you may contact our warranty service department at info@acebeam.com or our service hotline at +86-755-23036551 (08:30 18:00 GMT+8 from Monday to Friday) with the following information:
- Name:
- Contact information (if possible):
- Type/model of warranty item:
- Serial number:
- Date of purchase of the product:
- Description of the problem.

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